How Agentforce Helped a Nonprofit To Reduce Manual Work
The Situation
For students from underserved communities, enrolling in a course often feels harder than attending one.
The nonprofit delivering these learning programs managed:
- Long and complicated enrollment forms
- Manual follow-ups for confirmations
- Frequent scheduling conflicts
- Delays in approvals and responses
With limited staff, they were struggling to keep up…
and students were dropping off before their learning even began.
The Challenge
They didn’t need more call agents or support staff –
They needed a smarter way to support students.
Core blockers included:
- Manual verifications for every student update
- Slow email back-and-forth to fix scheduling
- Lack of automated confirmation systems
- Human dependency for basic, repeatable tasks
The impact?
- Slower student onboarding
- Dropped enrollments
- Teams spending more time on admin than student success
The mission demanded accessibility.
The platform needed intelligence.
Our Approach: AI-Driven Enrollment With EduHope Assistant
Instead of increasing workload, we introduced Salesforce-powered automation:
Here’s how EduHope Assistant – built on Agentforce – transformed the experience:
-
Smart Enrollment
- AI verifies identity → registers new student → captures core details instantly
-
Real-Time Course Listing
- Displays up-to-date offerings with duration, instructor & schedule
-
Instant Confirmation
- Enrollment emails sent automatically – no delays
-
One-Step Rescheduling
- AI checks for timing conflicts & updates the schedule instantly
-
Secure Data + Human Oversight
- All updates sync live in Salesforce with clean, deduplicated records
AI didn’t remove the human element.
It removed the friction.
The Outcome: Smooth Access, Higher Enrollment
Within weeks, measurable improvements emerged:
- 60% faster enrollment completion
- 45% reduction in dropped applications
- 24/7 support without staff fatigue
- Zero manual data entry on basic tasks
- Students moving from interest → learning in minutes
No new systems.
No additional headcount.
Just better use of Salesforce and AI.
Watch the Real Scenario in Action: https://youtu.be/5ONtXgUgpXE
Why It Matters
Education should empower – not overwhelm.
EduHope Assistant:
- Standardizes & simplifies enrollment
- Keeps communication clear and automated
- Allows staff to focus on student success
- Ensures learning opportunities remain accessible to everyone
Human compassion remains the mission.
AI removes the barriers.
Let’s Build a More Accessible Learning Future
Give your students a smoother start, and your team more time to uplift them.
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