Salesforce Managed Services is a proactive, strategic partnership designed to administer, optimize, and continuously scale your CRM infrastructure - ensuring peak performance, maximum user adoption, and elimination of technical debt.
A successful Salesforce Consulting ecosystem requires more than just resetting passwords and fixing bugs. True Managed Services involve continuous business alignment. Our certified Salesforce Architects proactively monitor your org, refactoring outdated Apex code, updating flows before tri-annual Salesforce releases break them, and tuning the UI to match evolving Go-To-Market strategies.
From complex data hygiene operations to advanced API integration monitoring, strategic Managed Services transform your CRM from a static database into a rapidly evolving growth engine.
Without dedicated administration, organizations suffer from bloated architecture, plummeting adoption rates, and stalled revenue cycles. As a premier Salesforce Managed Services Partner, Kizzy Consulting provides dedicated, multi-cloud support spanning Sales Cloud, Service Cloud, Data Cloud, and Agentforce AI.
We guarantee an end-to-end support framework - from daily ticket resolution and user training to strategic roadmapping - that slashes IT overhead, accelerates sales velocity, and frees your internal team to focus on core business objectives.
SLA Adherence
Proactive Monitoring
Certified Support Experts
Implementation Partner
ISV Partner (AppExchange)
Ridge Partner
Consulting Partner
We deliver flexible, cost-effective, and high-performance Salesforce managed services designed to optimize operations, enhance security, and maximize ROI without the overhead of hiring full-time internal administrators.
Connect With UsOur comprehensive managed services cover the entire Salesforce ecosystem, providing dedicated administration, code refactoring, and user enablement across all enterprise clouds.
We provide comprehensive coverage for every aspect of your Salesforce environment. From rapid ticket resolution to sophisticated architectural refactoring, we handle it all.
Dedicated, SLA-backed support desks resolving day-to-day user issues - from password resets and report creation to complex permission and role hierarchy troubleshooting.
Proactive testing of your org against Salesforce's tri-annual updates. We identify and fix deprecated features or broken flows before the new release hits production.
Systematic refactoring of poorly written legacy Apex code, consolidating redundant flows, and deleting unused fields to dramatically increase org speed and limit availability.
Routine execution of deduplication scripts, data archiving for storage cost reduction, and enforcement of strict validation rules to protect reporting accuracy.
Continuous oversight of MuleSoft, REST API, or iPaaS connections bridging Salesforce with your ERP. We instantly triage API timeout errors and payload failures.
Quarterly reviews of Field-Level Security (FLS), Profile permissions, and API access tokens to ensure continuous compliance with enterprise SOC 2 and GDPR standards.
Building and refining complex executive dashboards, custom report types, and CRM Analytics (Tableau CRM) datasets to reflect shifting business KPIs.
On-demand engineering for new features. Our L3 developers design scalable Lightning Web Components and trigger logic directly driven by your strategic backlog.
Refining AI prompts, adjusting Model Context Protocol (MCP) integrations, and actively reviewing Agentforce action logs to ensure autonomous accuracy.
Regularly updating product catalogs, pricing rule matrices, discount schedules, and automated approval workflows within Salesforce Revenue Cloud.
Countering low adoption by creating custom video tutorials, interactive in-app guidance, and hosting monthly training webinars for new hires and feature rollouts.
Quarterly Business Reviews (QBRs) with your executive team to align Salesforce platform capabilities with your upcoming 12-month corporate objectives.
AI-powered Salesforce automation and intelligent agent solutions to streamline business operations securely.
Strategic Salesforce consulting focused on long-term managed growth and business alignment.
Structured feature rollouts and module implementations tailored to your evolving CRM requirements.
Tailor Salesforce code continuously and monitor connections seamlessly with external systems.
Ensure smooth, secure, and error-free data handling across systems on a daily basis.
Ongoing managed support and training to help your team fully adopt evolving Salesforce tools.
We offer flexible support tiers tailored to your organization's technical maturity, required SLA response times, and ongoing development backlog.
We execute managed services using a structured framework that shifts your org from reactive firefighting to proactive, strategic innovation.
Comprehensive analysis of existing code, security flaws, and automation debt to establish a baseline.
Immediate remediation of critical bugs, API failures, and broken flows to restore system confidence.
SLA-driven resolution of daily user tickets, permission requests, and dashboard modifications.
Refactoring legacy configurations, improving UI layouts, and driving active user enablement and training.
Deploying new Salesforce features, integrating Agentforce AI, and aligning architecture with corporate goals.
Evaluate the technical health of your Salesforce environment before assuming support responsibilities.
Deeply understand your specific business logic and proprietary workflows.
Establish strict governance and response time expectations.
Integrate our support desk seamlessly with your operations.
Execute daily proactive health checks to prevent system downtime.
Safeguard your org against Salesforce's tri-annual updates.
Drive continuous innovation through regular executive alignment.
We solve complex post-launch operational challenges, ensuring your Salesforce instance scales cleanly alongside your enterprise.
We systematically audit and refactor legacy Apex code, consolidate messy Workflow Rules into scalable Flows, and archive unused custom objects to restore system processing speed.
APIs break. We proactively monitor your MuleSoft/REST connections to external ERPs (SAP/Oracle), immediately retrying failed payloads and adjusting logic for endpoint changes.
Low login rates kill ROI. We redesign cluttered page layouts with Dynamic Forms, create custom training materials, and optimize list views to make the system intuitively effortless for reps.
Reporting is useless with dirty data. We deploy automated deduplication tools, enforce strict field validation rules, and run scheduled scripts to keep your customer records pristine.
Salesforce pushes major updates 3x a year. We rigorously regression-test your custom logic in preview sandboxes, ensuring these mandatory updates never cause production downtime.
AI models drift. We continuously review Agentforce conversational logs, adjust Prompt Builder templates, and refine security guardrails to maintain high-accuracy autonomous actions.
Streamline Your Operations with Expert Salesforce Managed Services & Continuous Optimization.
Get Expert Solutions Now →Our support architects ensure that every layer of your Salesforce platform is continuously maintained, secured, and evolved.
We employ a strict ITIL-aligned workflow to ensure requests are routed, developed, tested, and deployed with zero friction.
Transitioning your Salesforce support to Kizzy Consulting is seamless. Our 10-step onboarding guarantees total knowledge transfer without operational disruption.
Initial consultations to understand your immediate pain points, user adoption hurdles, and long-term corporate vision for the CRM.
We run deep-scan diagnostic tools against your org to evaluate Apex code limits, storage capacity, and overall architectural integrity.
Reviewing user profiles, permission sets, and external API integrations to ensure strict adherence to enterprise security protocols.
Our engineers document your proprietary custom objects, complex approval workflows, and unique managed package configurations.
Drafting formal Service Level Agreements establishing strict response times for critical severity (Sev-1) down to minor enhancements (Sev-4).
Establishing the communication bridge. We configure email-to-case or directly connect with your internal Jira/ServiceNow systems for ticket routing.
Before launching new features, we execute a 'clean-up' sprint to fix existing broken triggers, failing APIs, and redundant flows.
Full assumption of daily operations. We handle user provisioning, dashboard tweaks, and ongoing bug fixes natively.
Preparing your org for Salesforce's seasonal updates via rigorous preview sandbox testing and user enablement training.
Executing high-level reviews with executives to prioritize the backlog, present ROI metrics, and roadmap advanced AI implementations.
We implement strict governance to safeguard your production environment and ensure seamless continuous development.
Establishing a steering committee of key stakeholders to approve major architecture changes, preventing "shadow IT" and org clutter.
No development in production. We enforce a rigid migration path from Developer Sandboxes -> UAT Full Copy -> Production via DevOps tools.
Working directly with business leaders to weigh incoming requests based on revenue impact versus effort, ensuring IT resources drive business value.
Maintaining comprehensive Apex test suites to ensure that new feature deployments do not inadvertently break existing enterprise logic.
Understand why enterprise leaders transition from reactive internal models to outsourced proactive excellence.
| Attribute | Sole In-House Administrator | Kizzy Managed Services Team |
|---|---|---|
| Skill Coverage | Limited to one person's knowledge (usually declarative) | Access to Admins, Developers (Apex/LWC), and Technical Architects |
| Availability & Coverage | Subject to sick days, PTO, and high turnover | 24/7/365 coverage with guaranteed SLA response times |
| Cost Structure | High base salary + benefits + recruitment costs | Predictable monthly subscription scalable to your exact needs |
| Strategic Roadmapping | Often overwhelmed by daily break/fix tickets | Dedicated resources for daily support *plus* strategic innovation |
| Feature | Reactive Support (Hourly Freelancer) | Proactive Managed Services |
|---|---|---|
| Issue Identification | Waits for end-users to complain about broken features | Monitors logs and fixes errors before users notice |
| Technical Debt | Grows over time as quick "band-aid" fixes accumulate | Systematically reduced through code refactoring and audits |
| Release Readiness | Ignores Salesforce seasonal updates until something breaks | Tests your org in preview sandboxes weeks before updates go live |
| Business Alignment | Transactional relationship (strictly task execution) | Strategic partnership aligned with revenue goals via QBRs |
Answers to the most critical questions business leaders ask when considering an outsourced Salesforce support model.
Salesforce Managed Services provide organizations with a dedicated team of certified experts to handle the day-to-day administration, complex development, and strategic optimization of their CRM. It goes beyond simple troubleshooting to include continuous improvements, release management, and proactive system health monitoring.
A single internal administrator often lacks the specialized coding (Apex/LWC) or integration architecture skills required as your org scales. Managed Services give you on-demand access to a complete bench of talent - Admins, Developers, Architects, and Consultants - for a fraction of the cost of hiring a full internal IT team, without the risks of employee turnover.
Our contracts are customized but generally include L1-L3 help desk support, user provisioning, custom report/dashboard creation, Flow automation, Apex/LWC development, Data quality management (deduplication), security audits, integration monitoring, and tri-annual Salesforce release management.
SLAs are tiered based on severity. Critical system outages (Sev-1) typically receive a response within 1 to 2 hours. High-priority bugs (Sev-2) within 4 hours, and standard enhancement requests (Sev-3/4) within 24 to 48 hours. We customize these parameters to align with your operational requirements.
Yes. Many clients come to us with severe "technical debt" - slow orgs bogged down by poorly written code and redundant processes. During our onboarding phase, we conduct a massive Health Check, identify the root causes of the slowness, and systematically refactor the architecture to restore peak performance.
We adapt to your workflow. We can integrate directly into your existing IT ticketing system (like Jira or ServiceNow), set up a dedicated Email-to-Case address, or provide access to our secure client portal. This ensures seamless communication and tracking for every request.
Absolutely. Release management is a core pillar of our service. Weeks before an update hits production, we test your existing custom code and workflows in a preview sandbox. We fix any deprecation issues proactively, ensuring zero downtime when the release goes live.
Pricing is highly flexible. A small organization requiring a block of 20 hours per month may pay between $2,000 to $4,000. Enterprise organizations requiring dedicated, full-time multi-cloud engineering teams will have custom retainer models. We design our pricing to be strictly predictable with no hidden fees.
Yes. Low adoption is usually a symptom of a cluttered UI or broken processes. We optimize page layouts using Dynamic Forms, remove unnecessary fields, automate tedious data entry, and provide custom training sessions to ensure your reps find value in the system, rather than viewing it as a chore.
We offer both short-term stabilization engagements and long-term strategic partnerships (typically 6 to 12 months). Long-term engagements allow us to perform deep architectural optimizations and provide the highest ROI, but we can structure flexible agreements based on your current budget and risk tolerance.
Partner with an award-winning Salesforce Managed Services provider to eliminate technical debt, secure your data, and continuously evolve your CRM architecture for maximum ROI.
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